Should a business disclose it's processes to the customers?

Kera · Jan 28, 2025

Some customers reach out to businesses to enquire about the processes of the business. For some businesses, they find fault with customers demanding to know their processes.

Do you think it is right for a business to disclose it's processes to the customers?

Starmix · Jan 28, 2025

It seems not a good idea to disclose to customers the processes. They might copy them or spread to others hairy tongues and you'l lose.

eLdavis · Jan 28, 2025

No I don't think this is necessary. It's not right to expose too much to your customers, to prevent any issues in the future.

Trush Jodie · Jan 28, 2025

I think it is a matter of transparency for a business to disclose it's processes to its staff. It makes them to have trust in the business.

Augusta · Jan 28, 2025

Why would any right thinking business owner wants to do that. it would not be necessary so they would not

King Belieal · Jan 28, 2025

I would disclose some of my processes that a customer should know to them. I won't tell them all my business production strategy.

Xtynehappy · Feb 2, 2025

For me l can say that it's not a must for any business to do that. However it might depend on the relationships between the business and the customers.

Augusta · Feb 4, 2025

Maybe, but carefully protect highly sensitive information related to core competitive advantage by not disclosing every detail of its operations;

Kera · Feb 4, 2025

If the information they seek is not to let them in on important details on how a business stays competitive, it is safe to disclose it to them.

Starmix · Feb 4, 2025

it is crucial on the part of the business owner if dispose the processes involved in one of his home-made products. There are smart customers and may copy the processes for their personal interest and gain. You may be outsmarted.

Miley · Feb 5, 2025

I feel is a nice idea a person discloses his business process to his or her customers incase of any arising of anything .

Fidelia · Mar 20, 2025

There are business processes that are reasonable for the customers to know. For those ones, you need to disclose it to them if they ask to know.

Min George · Mar 21, 2025

For the organisation that I work for, we always invite customers to come monitor some of our processes to ascertain the quality.

Starmix · Mar 21, 2025

It all depends on the management. There are also curious customers and giving them insights of the processes lead to trust the company. But if the processes are sensitive, they must not be disclosed.

Augusta · Mar 21, 2025

This is never necessary instead you should show that how to use the products effectively. You would do better with it.

Kross · Mar 21, 2025

For my kind of business, the client is there as I setup the process. There is no process to really hide in my line of business.

Springtime · Mar 22, 2025

For the sake of transparency, some companies choose to disclose some production processes to customers. I think this is okay. But no company will disclose all their process information to the general public.

Welcome to Discussion Bucks

Earn Cash While You Engage!

Should a business disclose it's processes to the customers?

Ask Question

Paid Offers

Contact Staff

Forum Guidelines

Community Advocate

Master Debater

Media Lab Marketing Team (Digital Promoters)

Opinion Leader

Master Debater

Discussion Guru

Veteran Member

Master Debater

Community Advocate

Master Debater

Discussion Enthusiast

Veteran Member

Community Advocate

Master Debater

Master Debater

Veteran Member

Veteran Member