How quickly do webhosting companies reply to support tickets?

[neku]

If a website is down , the webmaster loses some money since the website is often monetized using advertising. The webmaster will usually contact the webhosting company for support. Based on their personal experience, how quickly does a webhosting company reply to support tickets?

 

[Nomad]

In my case, my tickets are answered in less than 30 minutes. However, I use live chat functions and get help within 5-10 minutes

 

[kit_hung]

We should acknowledge that quite many web hosting firms lag behind when it comes to responding to requests from customers.
I am however glad to report that the prohoster.info web hosting company has a policy of responding to support tickets in an expeditious manner.
At pohoster.info, you will enjoy peace of mind and excellent web hosting services.