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It is crucial to listen with respect to customers. This is one problem between a company or business and customers not listening to each other. They tend to ignore what is spoken about.
It is important to pay attention by putting away distractions and focusing on the speaker. Make eye contact, this shows you’re engaged and interested. It is also important to ask clarifying questions if you are not sure about something. You have to ask for clarification about something you are not sure about. It is also important to avoid interrupting the speaker and not speak in duet with the speaker be a customer or business owner who might preside a conflict.
Let the involved customer understand your perspective, even if you don’t agree with them. Everyone has their own experiences and opinions. Keep an open mind. Also, respect silence. Sometimes, customers need a moment to process their thoughts. It is okay to let there be silence.
It is important to pay attention by putting away distractions and focusing on the speaker. Make eye contact, this shows you’re engaged and interested. It is also important to ask clarifying questions if you are not sure about something. You have to ask for clarification about something you are not sure about. It is also important to avoid interrupting the speaker and not speak in duet with the speaker be a customer or business owner who might preside a conflict.
Let the involved customer understand your perspective, even if you don’t agree with them. Everyone has their own experiences and opinions. Keep an open mind. Also, respect silence. Sometimes, customers need a moment to process their thoughts. It is okay to let there be silence.